/* =========================================================================
// BlueWave Master Stylesheet v3.0 — Glass + Charts Edition
// ========================================================================= */

/* --- Design Tokens --- */
:root {
    /* Brand */
    --bw-navy:        #0f2544;
    --bw-navy-light:  #1a3a6b;
    --bw-blue:        #1a56db;
    --bw-blue-light:  #3b82f6;
    --bw-sky:         #0ea5e9;

    /* Status */
    --bw-success:     #10b981;
    --bw-warning:     #f59e0b;
    --bw-danger:      #ef4444;
    --bw-info:        #06b6d4;
    --bw-purple:      #8b5cf6;

    /* Priority */
    --priority-low:      #10b981;
    --priority-medium:   #3b82f6;
    --priority-high:     #f59e0b;
    --priority-critical: #ef4444;

    /* Glass surface */
    --glass-white:        rgba(255,255,255,0.88);
    --glass-white-mid:    rgba(255,255,255,0.68);
    --glass-white-light:  rgba(255,255,255,0.50);
    --glass-dark:         rgba(8,16,40,0.85);
    --glass-border:       rgba(255,255,255,0.45);
    --glass-border-dark:  rgba(255,255,255,0.08);
    --glass-blur:         blur(20px);
    --glass-blur-sm:      blur(12px);

    /* Text (same as before — white glass keeps text dark) */
    --bw-text:        #1e293b;
    --bw-text-muted:  #64748b;
    --bw-bg:          transparent;
    --bw-bg-2:        rgba(255,255,255,0.35);
    --bw-card:        var(--glass-white);
    --bw-border:      rgba(255,255,255,0.4);

    /* Sidebar */
    --sidebar-text:   #cbd5e1;
    --sidebar-hover:  rgba(255,255,255,0.07);
    --sidebar-active: rgba(14,165,233,0.18);

    /* Shadows */
    --shadow-sm:  0 2px 8px rgba(0,0,0,0.12);
    --shadow-md:  0 6px 24px rgba(0,0,0,0.18);
    --shadow-lg:  0 16px 48px rgba(0,0,0,0.28);
    --shadow-glass: 0 8px 32px rgba(0,0,0,0.2), inset 0 1px 0 rgba(255,255,255,0.6);

    /* Radius */
    --r-sm: 8px;
    --r-md: 14px;
    --r-lg: 20px;
}

/* =========================================================================
   RESET & BASE
   ========================================================================= */
*, *::before, *::after { box-sizing: border-box; }

body {
    font-family: 'Inter', 'Segoe UI', Arial, sans-serif;
    margin: 0;
    display: flex;
    min-height: 100vh;
    font-size: 14px;
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;

    /* The hero gradient — everything floats on top of this */
    background:
        radial-gradient(ellipse 80% 60% at 5% 0%, rgba(14,165,233,0.18) 0%, transparent 55%),
        radial-gradient(ellipse 60% 70% at 95% 100%, rgba(99,102,241,0.16) 0%, transparent 55%),
        radial-gradient(ellipse 50% 50% at 50% 50%, rgba(26,86,219,0.08) 0%, transparent 70%),
        linear-gradient(145deg, #080f1d 0%, #0f2544 30%, #16104a 65%, #080f1d 100%);
    background-attachment: fixed;
    color: var(--bw-text);
}

/* =========================================================================
   SIDEBAR — Dark Glass
   ========================================================================= */
.sidebar {
    width: 260px;
    background: var(--glass-dark);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border-right: 1px solid var(--glass-border-dark);
    color: var(--sidebar-text);
    display: flex;
    flex-direction: column;
    flex-shrink: 0;
    position: sticky;
    top: 0;
    height: 100vh;
    z-index: 100;
    overflow: hidden;
}

.sidebar-header {
    text-align: center;
    padding: 28px 20px 22px;
    background: rgba(0,0,0,0.25);
    border-bottom: 1px solid var(--glass-border-dark);
    flex-shrink: 0;
}
.sidebar-header img {
    max-width: 58px;
    margin-bottom: 10px;
    filter: drop-shadow(0 3px 10px rgba(0,0,0,0.4));
}
.sidebar-header h2 {
    margin: 0 0 2px 0;
    font-size: 1.15em;
    font-weight: 700;
    color: #fff;
    letter-spacing: 0.02em;
}
.sidebar-tagline {
    font-size: 0.7em;
    color: rgba(255,255,255,0.3);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.sidebar-nav {
    flex-grow: 1;
    list-style: none;
    padding: 12px 0;
    margin: 0;
    overflow-y: auto;
    scrollbar-width: none;
}
.sidebar-nav::-webkit-scrollbar { display: none; }

.sidebar-nav .nav-section-label {
    font-size: 0.65em;
    font-weight: 700;
    color: rgba(255,255,255,0.22);
    text-transform: uppercase;
    letter-spacing: 0.1em;
    padding: 14px 20px 5px;
    display: block;
}
.sidebar-nav a {
    display: flex;
    align-items: center;
    gap: 11px;
    color: var(--sidebar-text);
    text-decoration: none;
    padding: 11px 20px;
    font-size: 0.875em;
    font-weight: 500;
    transition: all 0.18s ease;
    border-left: 3px solid transparent;
}
.sidebar-nav a:hover {
    background: var(--sidebar-hover);
    color: #fff;
    border-left-color: var(--bw-sky);
}
.sidebar-nav a.active {
    background: var(--sidebar-active);
    color: #fff;
    border-left-color: var(--bw-sky);
}
.sidebar-nav a i {
    width: 18px; text-align: center;
    font-size: 0.95em; opacity: 0.75; flex-shrink: 0;
}
.sidebar-nav a:hover i, .sidebar-nav a.active i { opacity: 1; }

.sidebar-nav .btn-create-ticket {
    margin: 8px 14px 4px;
    border-radius: var(--r-sm);
    background: linear-gradient(135deg, #1a56db, #0ea5e9);
    color: white !important;
    border-left: none !important;
    justify-content: center;
    font-weight: 700;
    padding: 11px 16px;
    box-shadow: 0 3px 12px rgba(26,86,219,0.4);
}
.sidebar-nav .btn-create-ticket:hover {
    background: linear-gradient(135deg, #1445c0, #0284c7) !important;
    transform: translateY(-1px);
    box-shadow: 0 5px 18px rgba(26,86,219,0.5) !important;
}
.sidebar-nav .btn-multi-ticket {
    margin: 4px 14px;
    border-radius: var(--r-sm);
    background: rgba(139,92,246,0.18);
    color: #c4b5fd !important;
    border-left: none !important;
    justify-content: center;
    font-weight: 600;
    padding: 9px 16px;
    border: 1px solid rgba(139,92,246,0.25);
}
.sidebar-nav .btn-multi-ticket:hover {
    background: rgba(139,92,246,0.3) !important;
    color: white !important;
}

.sidebar-footer {
    padding: 16px 20px 20px;
    border-top: 1px solid var(--glass-border-dark);
    background: rgba(0,0,0,0.2);
    flex-shrink: 0;
}
.sidebar-user-info {
    display: flex; align-items: center; gap: 11px; margin-bottom: 12px;
}
.sidebar-avatar {
    width: 36px; height: 36px; border-radius: 50%;
    background: linear-gradient(135deg, var(--bw-sky), var(--bw-blue));
    display: flex; align-items: center; justify-content: center;
    font-size: 0.95em; font-weight: 700; color: white; flex-shrink: 0;
    box-shadow: 0 2px 8px rgba(0,0,0,0.3);
}
.sidebar-user-name {
    font-weight: 600; font-size: 0.875em; color: #fff;
    white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.sidebar-user-role { font-size: 0.72em; color: rgba(255,255,255,0.38); }
.sidebar-logout-btn {
    display: flex; align-items: center; justify-content: center; gap: 8px;
    background: rgba(239,68,68,0.12); color: #fca5a5 !important;
    padding: 9px 16px; border-radius: var(--r-sm); text-decoration: none;
    font-size: 0.8em; font-weight: 600; transition: all 0.18s;
    border: 1px solid rgba(239,68,68,0.2); border-left: 3px solid transparent !important;
}
.sidebar-logout-btn:hover {
    background: rgba(239,68,68,0.26) !important; color: white !important;
    border-color: rgba(239,68,68,0.4) !important; transform: none !important;
}

/* =========================================================================
   MAIN LAYOUT
   ========================================================================= */
.main-content {
    flex-grow: 1;
    padding: 32px;
    overflow-y: auto;
    min-height: 100vh;
}

/* =========================================================================
   TYPOGRAPHY
   ========================================================================= */
h1 {
    font-size: 1.55em; font-weight: 700;
    color: rgba(255,255,255,0.92);  /* White on dark gradient background */
    margin: 0 0 24px 0;
    padding-bottom: 16px;
    border-bottom: 1px solid rgba(255,255,255,0.12);
    display: flex; align-items: center; gap: 12px;
}
/* Inside white glass cards, h1 should be dark */
.container-box h1 {
    color: var(--bw-text);
    border-bottom-color: rgba(0,0,0,0.08);
}
h1 .h1-accent {
    display: inline-block; width: 4px; height: 1.1em;
    background: linear-gradient(180deg, var(--bw-blue), var(--bw-sky));
    border-radius: 2px; flex-shrink: 0;
}
h2 { font-size: 1.15em; font-weight: 700; color: var(--bw-text); margin: 0 0 16px 0; }
h3 {
    font-size: 0.8em; font-weight: 700; color: var(--bw-text-muted);
    margin: 0 0 14px 0; text-transform: uppercase; letter-spacing: 0.06em;
}
hr { border: none; border-top: 1px solid rgba(255,255,255,0.1); margin: 24px 0; }

/* =========================================================================
   GLASS CARDS & CONTAINERS
   ========================================================================= */
.container-box {
    background: var(--glass-white);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border: 1px solid var(--glass-border);
    border-radius: var(--r-md);
    box-shadow: var(--shadow-glass);
    padding: 28px;
    margin-bottom: 24px;
}

/* =========================================================================
   FORMS
   ========================================================================= */
label {
    display: block; margin-bottom: 6px;
    font-weight: 600; font-size: 0.85em; color: var(--bw-text);
}
input[type="text"], input[type="email"], input[type="password"],
input[type="number"], input[type="date"], input[type="file"],
input[type="color"], select, textarea {
    width: 100%; padding: 10px 14px; margin-bottom: 18px;
    border: 1.5px solid rgba(0,0,0,0.12);
    border-radius: var(--r-sm); box-sizing: border-box;
    font-family: 'Inter', 'Segoe UI', Arial, sans-serif;
    font-size: 0.9em; color: var(--bw-text);
    background: rgba(255,255,255,0.75);
    transition: border-color 0.2s, box-shadow 0.2s;
}
input:focus, select:focus, textarea:focus {
    outline: none;
    border-color: var(--bw-blue);
    box-shadow: 0 0 0 3px rgba(26,86,219,0.12);
    background: rgba(255,255,255,0.95);
}
input[type="file"] { padding: 8px; cursor: pointer; }

button[type="submit"] {
    display: inline-flex; align-items: center; justify-content: center; gap: 8px;
    padding: 11px 22px; border-radius: var(--r-sm);
    font-size: 0.9em; font-weight: 600;
    font-family: 'Inter', 'Segoe UI', Arial, sans-serif;
    cursor: pointer; border: none;
    background: linear-gradient(135deg, var(--bw-blue), var(--bw-sky));
    color: white; width: 100%; transition: all 0.2s;
    box-shadow: 0 4px 14px rgba(26,86,219,0.3);
}
button[type="submit"]:hover {
    transform: translateY(-1px);
    box-shadow: 0 6px 20px rgba(26,86,219,0.45);
}

/* =========================================================================
   TABLES
   ========================================================================= */
table { width: 100%; border-collapse: collapse; margin-top: 16px; font-size: 0.9em; }
thead th {
    background: rgba(255,255,255,0.5); color: var(--bw-text-muted);
    font-size: 0.78em; font-weight: 700; text-transform: uppercase;
    letter-spacing: 0.06em; padding: 11px 16px;
    border-bottom: 2px solid rgba(255,255,255,0.4); text-align: left;
}
tbody tr { border-bottom: 1px solid rgba(255,255,255,0.3); transition: background 0.15s; }
tbody tr:hover { background: rgba(255,255,255,0.25); }
th, td { padding: 11px 16px; text-align: left; }

/* =========================================================================
   BADGES
   ========================================================================= */
.badge {
    display: inline-flex; align-items: center; gap: 4px;
    padding: 3px 10px; border-radius: 50px;
    font-size: 0.75em; font-weight: 700; letter-spacing: 0.02em; white-space: nowrap;
}
.badge-new       { background: rgba(59,130,246,0.15);  color: #1d4ed8; border: 1px solid rgba(59,130,246,0.25); }
.badge-assigned  { background: rgba(16,185,129,0.12);  color: #065f46; border: 1px solid rgba(16,185,129,0.25); }
.badge-onhold    { background: rgba(245,158,11,0.12);  color: #92400e; border: 1px solid rgba(245,158,11,0.25); }
.badge-deferred  { background: rgba(139,92,246,0.12);  color: #4c1d95; border: 1px solid rgba(139,92,246,0.25); }
.badge-closed    { background: rgba(100,116,139,0.12); color: #334155; border: 1px solid rgba(100,116,139,0.2); }

.badge-priority-low      { background: rgba(16,185,129,0.12);  color: #065f46;  border: 1px solid rgba(16,185,129,0.2); }
.badge-priority-medium   { background: rgba(59,130,246,0.12);  color: #1e40af;  border: 1px solid rgba(59,130,246,0.2); }
.badge-priority-high     { background: rgba(245,158,11,0.14);  color: #92400e;  border: 1px solid rgba(245,158,11,0.25); }
.badge-priority-critical { background: rgba(239,68,68,0.14);   color: #7f1d1d;  border: 1px solid rgba(239,68,68,0.25); }

/* =========================================================================
   ALERTS
   ========================================================================= */
.alert {
    padding: 13px 18px; border-radius: var(--r-sm); margin-bottom: 20px;
    font-weight: 500; font-size: 0.875em; display: flex; align-items: flex-start; gap: 10px; border: 1px solid;
}
.alert.success, .alert-success { background: rgba(16,185,129,0.1); color: #065f46; border-color: rgba(16,185,129,0.3); }
.alert.error, .alert-error { background: rgba(239,68,68,0.1); color: #7f1d1d; border-color: rgba(239,68,68,0.3); }

/* =========================================================================
   KANBAN BOARD
   ========================================================================= */
.kanban-board {
    display: flex; gap: 16px; overflow-x: auto;
    padding-bottom: 16px; align-items: flex-start;
}
.kanban-column {
    flex: 1; min-width: 290px; max-width: 360px;
    background: var(--glass-white-light);
    backdrop-filter: var(--glass-blur-sm);
    -webkit-backdrop-filter: var(--glass-blur-sm);
    border: 1px solid var(--glass-border);
    border-radius: var(--r-md); overflow: hidden; display: flex; flex-direction: column;
    box-shadow: var(--shadow-md);
}
.column-header {
    padding: 13px 16px; font-size: 0.78em; font-weight: 700;
    text-transform: uppercase; letter-spacing: 0.06em;
    display: flex; align-items: center; justify-content: space-between;
    background: rgba(255,255,255,0.82);
    backdrop-filter: blur(8px);
    border-bottom: 3px solid var(--bw-blue);
    color: var(--bw-text);
}
.column-header .col-title { display: flex; align-items: center; gap: 8px; }
.column-count {
    background: rgba(0,0,0,0.06); color: var(--bw-text-muted);
    border-radius: 50px; padding: 2px 9px; font-size: 0.9em; font-weight: 700;
}

.kanban-column[data-status="New"]      .column-header { border-bottom-color: var(--bw-blue); }
.kanban-column[data-status="Assigned"] .column-header { border-bottom-color: var(--bw-success); }
.kanban-column[data-status="On Hold"]  .column-header { border-bottom-color: var(--bw-warning); }
.kanban-column[data-status="Deferred"] .column-header { border-bottom-color: var(--bw-purple); }
.kanban-column[data-status="Closed"]   .column-header { border-bottom-color: var(--bw-text-muted); }

.kanban-cards {
    padding: 10px; height: calc(100vh - 180px); overflow-y: auto;
    scrollbar-width: thin; scrollbar-color: rgba(255,255,255,0.2) transparent;
}

/* =========================================================================
   TICKET CARDS — Glass floating cards
   ========================================================================= */
.card {
    background: var(--glass-white);
    backdrop-filter: var(--glass-blur-sm);
    -webkit-backdrop-filter: var(--glass-blur-sm);
    border: 1px solid var(--glass-border);
    border-left: 4px solid var(--bw-blue);
    border-radius: var(--r-sm);
    padding: 14px; margin-bottom: 10px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.12);
    transition: transform 0.18s, box-shadow 0.18s;
    position: relative;
}
.card:hover {
    box-shadow: 0 6px 24px rgba(0,0,0,0.2), 0 0 0 1px rgba(255,255,255,0.6);
    transform: translateY(-2px);
}

/* Priority borders */
.card[data-priority="Low"]      { border-left-color: var(--priority-low); }
.card[data-priority="Medium"]   { border-left-color: var(--priority-medium); }
.card[data-priority="High"]     { border-left-color: var(--priority-high); }
.card[data-priority="Critical"] {
    border-left-color: var(--priority-critical);
    animation: pulse-critical 2.5s infinite;
}
@keyframes pulse-critical {
    0%, 100% { box-shadow: 0 2px 10px rgba(0,0,0,0.12); }
    50%       { box-shadow: 0 4px 16px rgba(239,68,68,0.3), 0 0 0 1px rgba(239,68,68,0.2); }
}

.card-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 9px; }
.card-ticket-id { font-weight: 700; font-size: 0.9em; color: var(--bw-navy); }
.card-location-badge { font-size: 0.8em; color: var(--bw-text-muted); }
.card-body { font-size: 0.85em; color: var(--bw-text); margin-bottom: 9px; }
.card-body p { margin: 0 0 4px 0; }
.card-body strong { color: var(--bw-text-muted); font-weight: 600; }
.card-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 9px; }
.card-time { font-size: 0.75em; color: var(--bw-text-muted); display: flex; align-items: center; gap: 4px; }
.card-time i { opacity: 0.6; }
.card-footer {
    display: flex; justify-content: flex-end; align-items: center; gap: 6px;
    padding-top: 10px; border-top: 1px solid rgba(0,0,0,0.07); flex-wrap: wrap;
}

/* Kanban buttons */
.btn-grab {
    background: var(--bw-success); color: white; font-size: 0.78em; padding: 5px 13px;
    border-radius: 5px; border: none; cursor: pointer; font-weight: 700; font-family: inherit;
    transition: all 0.15s; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;
}
.btn-grab:hover { background: #059669; transform: translateY(-1px); }
.btn-close {
    background: var(--bw-danger); color: white; font-size: 0.78em; padding: 5px 13px;
    border-radius: 5px; cursor: pointer; font-weight: 700; font-family: inherit;
    transition: all 0.15s; text-decoration: none; display: inline-flex; align-items: center; gap: 4px; border: none;
}
.btn-close:hover { background: #dc2626; }
.btn-hold {
    background: var(--bw-warning); color: white; font-size: 0.78em; padding: 5px 13px;
    border-radius: 5px; border: none; cursor: pointer; font-weight: 700; font-family: inherit;
    transition: all 0.15s; display: inline-flex; align-items: center; gap: 4px;
}
.btn-hold:hover { background: #d97706; }
.btn-transfer {
    background: rgba(26,86,219,0.12); color: var(--bw-blue); font-size: 0.78em; padding: 5px 11px;
    border-radius: 5px; text-decoration: none; font-weight: 600;
    display: inline-flex; align-items: center; gap: 4px; transition: all 0.15s;
}
.btn-transfer:hover { background: rgba(26,86,219,0.22); }
.btn-view {
    background: rgba(100,116,139,0.12); color: var(--bw-text-muted); font-size: 0.78em; padding: 5px 13px;
    border-radius: 5px; text-decoration: none; font-weight: 600;
    display: inline-flex; align-items: center; gap: 4px; transition: all 0.15s; border: none;
}
.btn-view:hover { background: var(--bw-text-muted); color: white; }
.assigned-user { font-size: 0.78em; color: var(--bw-text-muted); display: inline-flex; align-items: center; gap: 4px; }
.empty-cards { text-align: center; padding: 32px 16px; color: rgba(255,255,255,0.35); font-size: 0.85em; }
.empty-cards i { font-size: 1.8em; display: block; margin-bottom: 8px; opacity: 0.3; }

/* =========================================================================
   ANALYTICS / METRIC CARDS — Glass with gradient accents
   ========================================================================= */
.analytics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 16px; margin-bottom: 28px;
}
.metric-card {
    background: var(--glass-white);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border: 1px solid var(--glass-border);
    border-radius: var(--r-md); padding: 24px 20px; text-align: center;
    box-shadow: var(--shadow-glass); position: relative; overflow: hidden;
    transition: all 0.25s;
}
.metric-card:hover {
    transform: translateY(-3px);
    box-shadow: 0 12px 40px rgba(0,0,0,0.25), inset 0 1px 0 rgba(255,255,255,0.8);
}
.metric-card::before {
    content: ''; position: absolute; top: 0; left: 0; right: 0; height: 4px;
    background: linear-gradient(90deg, var(--bw-blue), var(--bw-sky));
}
.metric-card .metric-icon {
    font-size: 1.6em; opacity: 0.1; position: absolute;
    top: 16px; right: 16px; color: var(--bw-blue);
}
.metric-card .value {
    font-size: 3em; font-weight: 800; line-height: 1; margin-bottom: 6px;
    background: linear-gradient(135deg, var(--bw-blue), var(--bw-sky));
    -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text;
}
.metric-card .value.is-counting { opacity: 1; }
.metric-card .label {
    font-size: 0.72em; font-weight: 700; color: var(--bw-text-muted);
    text-transform: uppercase; letter-spacing: 0.07em;
}
/* Critical variant */
.metric-card.metric-critical::before { background: linear-gradient(90deg, #ef4444, #f87171); }
.metric-card.metric-critical .value  {
    background: linear-gradient(135deg, #ef4444, #f87171);
    -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text;
}

/* =========================================================================
   CHARTS SECTION
   ========================================================================= */
.charts-grid {
    display: grid;
    grid-template-columns: 1fr 2fr 1fr;
    gap: 16px;
    margin-bottom: 28px;
}
@media (max-width: 1200px) {
    .charts-grid { grid-template-columns: 1fr 1fr; }
    .charts-grid .chart-card:first-child { grid-column: span 2; }
}
@media (max-width: 768px) {
    .charts-grid { grid-template-columns: 1fr; }
    .charts-grid .chart-card:first-child { grid-column: span 1; }
}

.chart-card {
    background: var(--glass-white);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border: 1px solid var(--glass-border);
    border-radius: var(--r-md);
    box-shadow: var(--shadow-glass);
    padding: 22px;
    position: relative;
    overflow: hidden;
}
.chart-card::before {
    content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
    background: linear-gradient(90deg, var(--bw-blue), var(--bw-sky));
}
.chart-card h3 {
    margin: 0 0 16px 0; font-size: 0.78em; font-weight: 700;
    color: var(--bw-text-muted); text-transform: uppercase; letter-spacing: 0.06em;
}
.chart-canvas-wrap {
    position: relative;
    height: 200px;
    display: flex; align-items: center; justify-content: center;
}
.chart-canvas-wrap.donut { height: 200px; }

/* =========================================================================
   ALERT TOGGLE BUTTON
   ========================================================================= */
#alert-toggle-btn {
    position: fixed; bottom: 24px; right: 24px; z-index: 1001;
    padding: 11px 20px; font-weight: 700; border-radius: var(--r-md); border: none;
    background: var(--bw-danger); color: white; cursor: pointer;
    box-shadow: 0 4px 18px rgba(239,68,68,0.45);
    font-family: inherit; font-size: 0.85em; transition: all 0.2s;
    display: flex; align-items: center; gap: 8px;
    backdrop-filter: blur(8px);
}
#alert-toggle-btn:hover { transform: translateY(-2px); box-shadow: 0 6px 24px rgba(239,68,68,0.55); }

/* =========================================================================
   TICKET DETAIL
   ========================================================================= */
.details-grid {
    display: grid; grid-template-columns: 190px 1fr; gap: 0; font-size: 0.9em;
}
.details-grid strong {
    color: var(--bw-text-muted); font-weight: 600; font-size: 0.83em;
    text-transform: uppercase; letter-spacing: 0.04em;
    display: flex; align-items: center; padding: 11px 0;
    border-bottom: 1px solid rgba(0,0,0,0.06);
}
.details-grid span, .details-grid div {
    padding: 11px 0; border-bottom: 1px solid rgba(0,0,0,0.06);
    display: flex; align-items: center;
}
.photo-attachment { max-width: 100%; border-radius: var(--r-md); margin-top: 12px; box-shadow: var(--shadow-md); }

/* =========================================================================
   PAGE HEADER UTILITY
   ========================================================================= */
.page-header {
    display: flex; align-items: center; justify-content: space-between;
    margin-bottom: 24px; padding-bottom: 16px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
}
.page-header h1 { margin: 0; padding: 0; border: none; }

/* =========================================================================
   SCROLLBARS
   ========================================================================= */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.2); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: rgba(255,255,255,0.35); }